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QUALITY MANAGEMENT SYSTEM
MS ISO 9001: 2008
(Besut District Council)

BACKGROUND
The implementation of MS ISO 9001: 2008 in Besut District Council is to comply with the Public Administration Development Circular No. 2 of 2002 issued by MAMPU. The introduction of MS ISO 9001: 2008 is to establish and implement an efficient and effective quality system for customer satisfaction.

THE IMPORTANCE OF ISO

  • To achieve a consistent service quality based on international requirements
  • To practise an organised and systematic working culture
  • To guarantee improvement and customer satisfaction
  • To be internationally recognised as a well-managed organisation

 

VISION
"Making BESUT an outstanding, dynamic and prosperous tourism-based township"

 

MISSION
"Committed in providing efficient, friendly and quality municipal services through optimum resource mobilisation"

 

SCOPE OF CERTIFICATION
The implementation of MS ISO 9001: 2008 in MDBis under the scope: Development Control, Business Control, Property Valuation and Management as well as Maintenance of Infrastructure and Public Utilities.

REQUIREMENTS OF  MS ISO 9001: 2008

CLAUSE 4 :QUALITY MANAGEMENT SYSTEM
CLAUSE 5 : MANAGEMENT RESPONSIBILITY
CLAUSE 6 : RESOURCE MANAGEMENT
CLAUSE 7 : PRODUCTS / SERVICES REALITY
CLAUSE 8 : MEASUREMENT, ANALYSIS AND IMPROVEMENT

 

MDB QUALITY POLICY
"We are committed in providing the best, efficient and quality services by adopting MS ISO 9001: 2008 Quality Management System and are always striving to further enhance the delivery system and quality of services in order to achieve the requirements of stakeholders and customer satisfaction"

The MDB top management shall ensure that the Quality Policy is always:

  • In accordance with the MDBMission and Vision;
  • Appreciated and understood by all MDBstaff;
  • The quality policy is controlled and reviewed to ensure continuous suitability; and
  • A foundation for the establishment and review of Quality Objectives

 

QUALITY MANAGEMENT SYSTEM DOCUMENTS
QMS documents should include:

  • Quality Policy Statement and Quality Objectives of MDB;
  • Quality Manual;
  • Quality Procedures documented are in accordance with the standard requirements
  • Supporting documents that help the flow of process effectively;
  • Records of quality required in the standard requirements
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