MS ISO 9001:2008: Page 3 of 3

MS ISO 9001: 2008 PRINCIPLES

PRINCIPLE 1: Focus on the Customer

PRINCIPLE 2: Leadership

PRINCIPLE 3: Involvement of Organisation's Members

PRINCIPLE 4  : Process Approach

PRINCIPLE 5:  Management that PractisesSystem Approach

PRINCIPLE 6: Continuous Improvements

PRINCIPLE 7:  Factualdecision making approach

PRINCIPLE 8: Relationship with Suppliers for Mutual Benefits

 

CERTIFICATION BODY
MDB has appointed
SIRIM QAS INTERNATIONAL SDN.BHD.
For the purposes of certification system
MS ISO 9001: 2008 Quality Management

 

ESTABLISHED PROCEDURES

Quality Procedures (Mandatory)

MDB - PK-GPC – 01: Procedures for Document Control

MDB - PK-GPC – 02: Procedures for Record Control

MDB - PK-GPC – 03: Procedures for Internal Audit

MDB - PK-GPC – 04: Procedures for Non-Compliance Product Control

MDB - PK-GPC – 05: Procedures for Corrective Actions

MDB - PK-GPC – 06: Procedures for Preventive Actions

MDB - PK-GPC – 07: Procedures for Management Review Meetings

 

Quality Procedures (Main)

MDB - PU - OSC – 01: Procedures for Handling Development Proposal Applications

MDB - PU - Gen. – 01: Procedures for Implementation of Direct Negotiations & Quotations Works

MDB - PU - Gen. – 02: Procedures for Public Infrastructure and Facilities Maintenance Works

MDB - PU - Gen. – 03: Procedures for Providing Technical Reviews for Infrastructure Plans and Earthworks Applications

MDB - PU - Gen. – 04: Proceduresfor Cost Estimation and Job Specification Preparations 

MDB - PU - PBD – 01: Proceduresfor Providing Reviews for land development applications

MDB - PU - PBD – 02: Procedures  for Planning Permission Applications

MDB - PU - BGN – 01:   Technical Review Procedures  for Building Plan Application Approval

MDB - PU - BGN – 02: Technical Review Proceduresfor CFO / CCC Applications

MDB - PU - PEN – 01: Procedures for Valuation List Amendments

MDB - PU - PEN – 02:   ProceduresforPremise Rental Applications

MDB - PU - PEL – 01:  Procedures for Premise Licence  Approved by the Committee 

MDB - PU - PEL – 02:   Procedures for Premise Licence Application Approved by the YDP

MDB - PU - PEL – 03: Procedures  for Premises Licence Renewal Applications

MDB - PU - PEL – 04: Proceduresfor Licence Application Appeals

 

Quality Procedures (Support)

MDB - PS - JKP – 01: Procedures for Handling Public Complaints

MDB - PS - JKP – 02: Procedures for Customer Satisfaction Assessment

MDB - PS - JKP – 03: Procedures for Handling Trainings/ Courses

MDB - PS - JKP – 04: Procedures for Staff Appointments

MDB - PS - JKP – 05: Procedures for Management of Office Supplies Procurement

MDB - PS - JKP – 06: Procedures for Store Management

MDB - PS - JKP – 07: Procedures for Evaluation of Supplier / Contractor Performance

MDB - PS - KEW – 01: Procedures for Payments

MDB - PS - KEW – 02: Procedures for Annual Budget Preparation

MDB - PS - KEW-03: Procedures for Council Revenue Collections

MDB - PS - BTM – 01: Procedures for Hardware & Software Maintenance

MDB - PS - BTM – 02: Procedures for Computer Hardware Preventive Maintenance