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CLIENT CHARTER ARCHIEVEMENT JAN-NOV 2013

CLIENT CHARTER ELEMENTS

ACHIEVEMENT

JAN

FEB

MAR

APR

MAY

JUN

JUL

AUG

SEP

OCT

NOV

TOTAL CASES RECEIVE

16

11

9

10

9

11

10

8

7

9

8

ResolvingComplaints within 7 – 30 working days

 

 

 

 

 

       

 

 
Minor Cases

7

(43.75%)

2

(18.18%)

2

(22.22%)

4

(40%)

1

(11.11%)

1

(9%)

1

(10%)

2

(25 %)

1

(14 %)

2

(22.22 %)

2

(25 %)

Major Cases

9

(56.25%)

9

(81.82%)

7

(77.78%)

6 (60%)

8

(88.89%)

10

(91%)

9

(90%)

6

(75 %)

6

(86 %)

7

(77.78%)

6

(75 %)

SDP

0 (0%)

0 (0%)

0 (0%)

0 (0%)

0 (0%)

0 (0%)

0 (0%)

0 (0%)

0 (0%)

0 (0%)

0 (0%)

 

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