PENCAPAIAN PIAGAM PELANGGAN JAN-NOV 2013
| CLIENT CHARTER ELEMENTS | ACHIEVEMENT | ||||||||||
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | |
| TOTAL CASES RECEIVE | 16 | 11 | 9 | 10 | 9 | 11 | 10 | 8 | 7 | 9 | 8 |
| Resolving Complaints within 7 – 30 working days | - | - | - | - | - | - | - | - | - | - | - |
| Minor Cases | 7 (43.75%) | 2 (18.18%) | 2 (22.22%) | 4 (40%) | 1 (11.11%) | 1 (9%) | 1 (10%) | 2 (25%) | 1 (14%) | 2 (22.22%) | 2 (25%) |
| Major Cases | 9 (56.25%) | 9 (81.82%) | 7 (77.78%) | 6 (60%) | 8 (88.89%) | 10 (91%) | 9 (90%) | 6 (75 %) | 6 (86 %) | 7 (77.78%) | 6 (75 %) |
| SDP | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) | 0 (0%) |
| Routing Complaint less from 3 days | 15 (93.75%) | 7 (63.64%) | 7 (77.78%) | 7 (70%) | 7 (77.78%) | 8 (73%) | 7 (70%) | 7 (87.5 %) | 6 (86 %) | 8 (89 %) | 7 (87.5 %) |
| Routing Complaint more than 3 days | 1 (06.25%) | 4 (36.36%) | 2 (22.22%) | 3 (30%) | 2 (22.22%) | 3 (27%) | 3 (30%) | 1 (12.5 %) | 1 (14 %) | 1 (11 %) | 1 (12.5 %) |
